Answer: They should be, because responding to patient and staff concerns builds a competitive advantage and is a key factor in institutional health.
For hospitals, your customers may be patients, consumers, staff or referring physicians or employees. MediaBlend can assist your medical group or hospital administration to develop systems and processes that provide you with ongoing data related to patient satisfaction, with monthly reports keyed to the issues that relate to your mission and your institutional goals for patient satisfaction.
Other services that we can provide include:
- Quality analysis: nursing care, equipment, ancillary services, etc
- Overall physician satisfaction
- Overall medical staff/job satisfaction surveys, online for instant feedback by job type, shift, location, years of service, or other subgroups you identify
- Patient satisfaction - rating experience with the facility, from the registration process to preparing patients for discharge. Most hospital survey questions cover nursing care, physician care, pain management, patient safety, willingness to recommend the hospital, coordination of care, communication, and overall satisfaction.
MediaBlend will work with you to identify the most cost effective methods for survey responses that lead to improved quality care and your competitive advantage in a complex and changing marketplace.
